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HuMpH
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Tivo issues - picture breaking up again

I have had issues before with the same problem, last time the engineer put in a 2nd booster as he said the signal from outside grid was poor.

This has been getting steadily worse and more channels start to break up and pixelate,can I book engineer from here or do I need to ring.

Also not happy with the broadband, my super hub log states lots of error (4) and critical (3) but I guess it could all be down to the same issue.

 

Regards

Ian

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HuMpH
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Re: Tivo issues - picture breaking up again

Thanks for reply, engineer just been out so working again now.

I have replied to your pm.

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HuMpH
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Re: Tivo issues - picture breaking up again

Any mods or virgin techs reading these posts ? 7 hrs without any reply lol maybe I best ring......
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Forum Team
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Re: Tivo issues - picture breaking up again

Hey HuMpH

 

I'm sorry to learn about the problems you're experiencing with your TiVo service at the moment.

 

I'd like to take a closer look at this from our end but I've not been able to locate your account using your forum information unfortunately. So that I'm able to take a look, would you be able to respond to the private message I've sent with the requested information?

 

You can view the message by clicking the purple envelope on the top right of this page.

 

Talk soon

Craig


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HuMpH
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Re: Tivo issues - picture breaking up again

Thanks for reply, engineer just been out so working again now.

I have replied to your pm.

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HuMpH
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Re: Tivo issues - picture breaking up again

spoke too soon, new cable fitted,new boosters and new Tivo....now no activation so worse than before.

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Forum Team (Retired) BenD_H
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Re: Tivo issues - picture breaking up again

Hi HuMpH,

 

Thank you for coming back and so soon on this. I am sorry that an issue remains after the engineer has been. I would like to help resolve this and after looking into the account, I can see that signal levels either in or entering the home need adjusting. 

 

This is something I'd like to arrange ASAP, if you can have a little look inside your 'Inbox', I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.
 
Stay in touch and have a great day.
 
Ben


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Bri69uk
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Re: Tivo issues - picture breaking up again

Hello. I just joined virgin from sky on Saturday but I've noticed a lot of issues with pic quality too. I recorded Jason Bourne film and on playback during the first 30 mins it has either pixelated or frozen about 4 times already. 

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Re: Tivo issues - picture breaking up again

Hi Bri69ukm

 

Thanks for taking the time to post.

 

Is this only happening on recordings or is it happening on live channels too?

 

Hope to hear from you soon

Rose
Forum Team


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