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gavinpiper16
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Tivo intermittent fuzzy sound

Hi 

I have a problem with intermittent sound issue on my Tivo service. At random times the sounds goes fuzzy. Sometimes changing channels fixes it, but not always. It happens on any channel and using multiple HDMI ports or cables on the TV.

Anyone had any similar issues ?

thanks

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Re: Tivo intermittent fuzzy sound

Hi gavinpiper16,

 

Welcome to the Community!

 

Sorry to hear you're having TiVo® trouble.

 

I've had a little peek at your account and I can see you've got a technician booked to sort this out for you.

 

Let me know how the appointment goes and Give me a shout if you need anything else.

 

All the best Smiley Very Happy

 

Josh 


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Jat123
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Re: Tivo intermittent fuzzy sound

Hi 

was there a fix for this as I think I may same problem on my second box? Distortion  lasts about 15 -20 seconds on any channels and at any time doesn't seem to be any pattern, 

also had HD sound very quiet on my main box? 

Thanks 

 

 

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Re: Tivo intermittent fuzzy sound

Hi Jat123

 

Welcome to the Community, I'm very sorry to learn about the problems you're experiencing with your TiVo service.

 

I've located your account to take a closer look at this from our end and to run some tests on the set top box from our end for you. We're detecting some errors and I'd like to arrange for a member of the team to come and take a closer look, if you're available?

 

I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.

 

Look forward to hearing from you

Craig


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gavinpiper16
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Re: Tivo intermittent fuzzy sound

Hi jat123

In the end they swapped my box. Unfortunately after a week of it being Ok, it's now doing it again and I'll have to book it out again as a problem.

Good luck
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