My Tivo has been a nightmare since the V6 software was introduced. After some time a new release seemed to make things a bit better. But now almost all recorded programmes freeze every 10 seconds or so, making them unwatchable. I have tried the thumbs down/thumbs up/play/play many times but it doesn't help. The system is not delivering the performance that I am paying for. Can someone on the virgin team check out the system from their end? Can't bear the thought of having to deal with the help line. This really needs sorting out - perhaps one of the new boxes?
If it only occurs during recorded programmes, then quite likely you have an issue with the HDD in the box.
Use the Contact Us link at the bottom of this page to initiate a live chat (from 08:00 until 20:00, Monday to Saturday)
This is primarily a user community forum and while the VM forum team do endeavour to read and, where appropriate, respond to every thread, it can take them a few days to wade through the volume of posts.
Please use the Search feature before starting a new thread To thank or if you Like a post, use the Kudos +★button.↘ If it's an answer to your query, click Options. ↑ Finally, if all else fails, take a deep breath and remember there's more to life than the internet and TV!
Sorry to hear this is happening with your TiVo® box, I would like to arrange for a technician to visit your property to take a look at this for you so if you click on the purple envelope at the top right of the screen you will see a message waiting for you with further information.