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RockerSBM
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Tivo code v401

Hi Virgin 

When i sometimes try to watch a another tv program i recorded from my other tivo box i get the code v401 and wont play takes a few trys to play. Today it lost all connection from the other tivo box from upstairs when i was 10 mins into the program. 

Both my tivos are haed wired on my home network.

cheers

shaun

 

 

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RockerSBM
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Re: Tivo code v401

Hi virgin

Also when watching tv the picture speeds up for like a second does this on live and recordings

Cheers
Shaun
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Re: Tivo code v401

Hi RockerSBM,

 

Thanks for posting!

 

Sorry to hear you're having trouble with your TiVo®.

 

I've run some checks on your equipment and I can see a potential issue there.

I'd like to send a technician to sort this out. I've sent you a private message (purple envelope at the top right of your screen) so I can get this arranged.

 

Look forward to hearing from you!  Smiley Very Happy

 

Josh


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RockerSBM
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Re: Tivo code v401

Hi Josh

Can you tell me what you see wrong?

Cheers
Shaun
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RockerSBM
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Re: Tivo code v401

Hi josh

Can you check my TiVo box it keeps rebooting.
Just done it now when trying to watch the football.
Cheers
Shaun
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Re: Tivo code v401

Hi Shaun, 

 

Thanks for your post and for coming back and letting us know the box is resetting itself. 

 

I've gone in to the account to take a look at this for you and it looks as though your downstream power levels are a little low and need adjusting. 

 

We will need an engineer to come out to get these put right. I have sent you a private message to arrange a suitable time slot for a visit.  Just click on the little plum envelope at the top right hand side of the page to access your inbox.

 

Thanks,

Kath_F
Forum Team

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