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Pj6
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Tivo channels

Hd channels breaking up on tivo,it happens on hd recordings aswel,I have'nt long had this tivo box it replaced another one they said had problems because of tivo update
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Re: Tivo channels

Hi there Pj6,

 

Really sorry to hear about the issue experienced concerning your TiVo® service. Smiley Sad

 

I've looked into this for you and it seems this is due to a high demand for our service in your area.

 

There is a fault ticket raised for this under the reference of F004669287, with a review set for 16/11/16.

 

I am sincerely sorry for any inconvenience that this may cause.

 

Please let me know if there is anything more that I can do to help.

 

Take care,

 

Nat_J


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Re: Tivo channels

Hi Nat j have you heard any more on the fault ticket F004669287
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Re: Tivo channels

Hi there Pj6,

 

I have responded to your separate thread to advise that the fault ticket reference mentioned now has a review set for 29/03/2017.

 

This, however, no longer appears to be related to the cable that you're currently connected to.

 

Having had a look at the equipment levels, there does appear to be an issue present, which I believe would now require an engineer visit to resolve.

 

I've sent you a private message so that we can get this arranged.

 

Speak soon,

 

Nat_J


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