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Malyoung
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Tivo can't connect to internet

I got a pop up saying I only ha e two days of info and I wouldn't be able to record after that.
It won't connect to internet though been restarted a few times
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Forum Team
Forum Team
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Re: Tivo can't connect to internet

Hi Malyoung,

 

A warm welcome to the forums Smiley Happy

 

I'm sorry to hear that your TiVo® isn't showing all the TV Guide info for you.  I will be happy to help check this out for you.

 

Have you tried doing a service connection?  If you haven't already, the follow these steps:

 

HOME > HELP & SETTINGS > SETTINGS > NETWORKS > CONNECT TO VIRGIN SERVICE NOW.

 

Give this a bash and see how it goes, this should allow the box to fully update.  If it fails, let me know at what stage it fails at and I can help further.

 

Keep me posted, I'm here to help Smiley Happy

 

Collette.


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julienilona
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Re: Tivo can't connect to internet

Hi,

I had the same error message but I do not understand as the box was never connected to the internet and now I cannot get access to TV guide or recording, as it is not connected to the internet.

I am pretty sure we should be able to use TiVo without internet connection, or am I missing something ?

 

 

Julien

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Superuser
Superuser
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Message 4 of 5
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Re: Tivo can't connect to internet

TiVo has it's own internet connection independent of any internet service you have. In fact, you can have a working TiVo without any internet service from any provider.

You should reset your TiVo to see if this resolves your issues, having tried the network connection detailed above.

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Forum Team
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Re: Tivo can't connect to internet

Hi julienilona,

 

A warm welcome to the community Smiley Happy

 

I just wanted to pop by and see how things are today?  I have taken a look at your box remotely and all looks fine signal wise from here.

 

If you're still getting this error please let me know and I can help further.

 

I look forward to hearing from you.

 

Collette Smiley Happy


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