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jiffy63
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Tivo box

Can you explain why when we watch  a programme  that has been recorded it nearly always freezes and jumps, very annoying!!!

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jb66
Alessandro Volta
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Re: Tivo box

That happens when the hard disk in your tivo is failing


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jb66
Alessandro Volta
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Re: Tivo box

That happens when the hard disk in your tivo is failing

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jiffy63
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Re: Tivo box

Thanks
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Forum Team (Retired) BenD_H
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Re: Tivo box

Hi Jiffy63,

Thank you for your message, I'm sorry that the TiVo has been freezing at times. I have been able to test the TV services and they are coming back with some errors on the hard drive as initially thought bt Jb66.

Whilst testing I was also able to see that there is an ongoing issues of an SNR fault, (Signal to Noise Ratio). This will be attributing to your freezing as mentioned in your post. Whilst you will need an engineer to help resovle the hard drive I have listed the details of the outage:-

 

Outage reference: F004892897

Estimated review date 29/11/16

 

If you can have a little look inside your Inbox, you'll see I've sent you a Private Message. You can find this at the top right of the page, purple envelope.


Take care.
Ben


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