Is there any lights on box like blue red green if there any leave untill it's checked buy team could be offline or faulty they will check for you or engineer will be required jonni helper customer forum team
Unfortunately if you wait around for one of the Forum team to respond you could be waiting for a bit. This is primarily a customer forum and, although VM staff, i.e. the Forum team, do read posts eventually, it could be several days.
To get things going now I would suggest that you report the fault by phone, 150 free if you have a VM landline or mobile, or 0345 454 1111 from any other phone (chargeable).
Nice to be able to post again, after their mistake (removed by the Censorship team). ¡No Pasarán!