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PdStafford
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Tivo box switches itself off during viewing

I have  recently joined Virgin about 2 months ago and have 2 Tivo boxes which have both switched themselves off during viewing. The screen suddenly goes blank, all the red lights come on the box  and then then reboot.  This has happened about 4-5 times  and has only started recently.Has anyone got any answers?

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Superuser
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Re: Tivo box switches itself off during viewing

Likely signal issues, or possibly dead boxes. Regardless you're not going to find out unless you ring the Faults Team and ask Smiley Wink

You'll get an immediate response if you give them a ring on 150 [VM phone] / 0345 454 1111 [non-VM phone] (from 08:00 until midnight, every day), or use the Contact Us link at the bottom of this page to initiate a live chat (from 08:00 until 20:00, Monday to Saturday)

This is primarily a user community forum and while the VM Forum Team do endeavour to read and, where appropriate, respond to every thread, it can take them from a few days to a couple of weeks to wade through the volume of posts. So for an technical issue, which this seems to be, your best line of inquiry is through the Faults team via the methods above.


TV: XL+SkySports V6
BB: 200Mbps SuperHub: Arris
Loc: ME10
    Please use the Search feature before starting a new thread
To thank or if you Like a post, use the Kudos +button. If it's an answer to your query, click Options.
Finally, if all else fails, take a deep breath and remember there's more to life than the internet and TV!
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Superuser
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Re: Tivo box switches itself off during viewing

Likely signal issues, or possibly dead boxes. Regardless you're not going to find out unless you ring the Faults Team and ask Smiley Wink

You'll get an immediate response if you give them a ring on 150 [VM phone] / 0345 454 1111 [non-VM phone] (from 08:00 until midnight, every day), or use the Contact Us link at the bottom of this page to initiate a live chat (from 08:00 until 20:00, Monday to Saturday)

This is primarily a user community forum and while the VM Forum Team do endeavour to read and, where appropriate, respond to every thread, it can take them from a few days to a couple of weeks to wade through the volume of posts. So for an technical issue, which this seems to be, your best line of inquiry is through the Faults team via the methods above.


TV: XL+SkySports V6
BB: 200Mbps SuperHub: Arris
Loc: ME10
    Please use the Search feature before starting a new thread
To thank or if you Like a post, use the Kudos +button. If it's an answer to your query, click Options.
Finally, if all else fails, take a deep breath and remember there's more to life than the internet and TV!
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Forum Team
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Re: Tivo box switches itself off during viewing

Hello PdStafford,

 

Welcome to the community Smiley Happy

 

This doesn't sound right so what I would like to do is arrange for a technician to take a look at this for you, if you click on the purple envelope at the top right of the screen you will see another message from me with further details.

 

Talk to you soon

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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