Hi there, My upstairs tivo box has started having a wobbler tonight. First the picture starting glitching for which we twiddled the wires and it was fine. It then did it again so I rebooted the box and now I am stuck on the 'preparing channel information' screen and stuck at 25%. I have rebooted again since and nothing. Please help?!
I'm really sorry to hear that you've been having issues with one of your TiVo® boxes, and I'd love to help you out.
I've run some testing on your account, and can see an issue, so I'll need to look into booking a technician to call out and investigate further for you. I'll send you a private message in order to get to the bottom of this, please look to the top left of this page where you'll see a red envelope icon, click on this and you'll see my message.