Menu
Reply
  • 1
  • 0
  • 0
seand
Joining in
165 Views
Message 1 of 6
Flag for a moderator

Tivo box randomly restarting

My Tivo box is randomly restarting during live TV and recorded shows.

Seems to be happening more and more frequently, how do I get the box checked or replaced?

 

0 Kudos
Reply
  • 1.62K
  • 162
  • 288
Parrotperson
Super solver
148 Views
Message 2 of 6
Flag for a moderator

Re: Tivo box randomly restarting

Phone 150 free from a virgin phone or 03454541111

0 Kudos
Reply
  • 20.19K
  • 732
  • 1.5K
Forum Team
Forum Team
129 Views
Message 3 of 6
Flag for a moderator

Re: Tivo box randomly restarting

Hi seand, 

Thanks for your post and welcome to the forums. It's great having you here involved in the Community  

I'm really sorry to hear that your TiVo® is causing an issue. This isn't how it's meant to work. 

Checking the stats on the box, I'm not seeing anything wrong when it comes to the power / signal levels. They are great and there aren't any timeouts on the box either. I can see that the hard drive status has some issues though so I would like to arrange for an engineer to come out and do a box swap.

I have sent you a private message to arrange this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply
  • 9
  • 1
  • 0
rp689
Tuning in
113 Views
Message 4 of 6
Flag for a moderator

Re: Tivo box randomly restarting

Hi,

I'm having the same issue with my TiVo box. I believe the hard drive is failing. I have tried 3 times in succession to call 150 and was disconnected each time after being on hold for 10 minutes.

Can someone run a check on my box please and advise.

Thanks in advance
0 Kudos
Reply
  • 6.68K
  • 262
  • 485
Forum Team
Forum Team
86 Views
Message 5 of 6
Flag for a moderator

Re: Tivo box randomly restarting

Hi rp689,

 

Thanks for posting!

 

Sorry to hear you're having trouble with this too.

 

I've located your account and I can see you have a technician booked in for this.

 

Let me know how the appointment goes and give me a shout if you need anything.

 

All the best Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 9
  • 1
  • 0
rp689
Tuning in
70 Views
Message 6 of 6
Flag for a moderator

Re: Tivo box randomly restarting

Box replaced. So far so good.
0 Kudos
Reply