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I'm sorry to learn about the problems you've been experiencing with your TV picture lately.
I've been able to locate your account using your forum information and run some tests on the set top box from our end for you. We're seeing some errors and I'd like to arrange for an engineer to come and take a closer look, if you're available?
I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.