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UnhappyFrankie
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Tivo box picture pixelation

Hi, I've had pixelation problems with my tivo box for months now. We've had 2 visits from engineers, the first adjusted the signal volume on the box in the street, the second brought a new box. We were given a workaround by the customer service team which now lasts a day or so. On top of this we've since had a price increase. I'm now looking to bin VM TV.
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Re: Tivo box picture pixelation

Hi UnhappyFrankie

 

I'm very sorry for the problems you're experiencing with your TiVo box at the moment. I've taken a look at this from our end and we're detecting some errors, as a result I'd like to arrange for a senior member of the team to come and take a closer look.

 

I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page. 

 

Look forward to hearing from you

Craig


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Re: Tivo box picture pixelation

Hello Frank,

Craig isn't in the office right now so I'm just picking up a few of his messages.

Thanks for letting us know that the engineer visit was a success.

We're happy to have helped, please let us know if there's anything else you need.

Take care.

Heather_J

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UnhappyFrankie
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Re: Tivo box picture pixelation

Hello, I'm afraid the problem is back. On most of the HD channels we watch. I am now going to cancel my contract with VM as it's not fit for purpose.
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Re: Tivo box picture pixelation

Hi UnhappyFrankie,

 

Thanks for getting back to us.

 

I'm really sorry to hear you're having trouble with this again!

 

I'd like to arrange for a Senior technician to investigate this for you. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


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