During playback, the image and sound frequently freezes and stutters, making it unwatchable. Restarting the box fixes things temporarily, and the sequences that stuttered before will then play normally. However, this doesn't last long.
We're also getting more pixelation and blocking on some recordings.
I've tried turning the box off and unplugging temporarily from the mains. As I've said, this fixes things temporarily.
The box is really noisy aswell .. live TV is occasionally a problem bi mostly play back
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Welcome to the community and I'm sorry to learn that this issue wasn't resolved when you called in.
From the description you have given I would like to arrange for a technician to take a look at this for you so if you click on the purple envelope at the top right of the screen you will see another message from me with further information.