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Clagmeister
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Message 1 of 16
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Tivo box not recording suggestions

My tivo box stopped recording suggestions over a week ago. I have done all the usual trouble shooting checks but no luck yet. Advice please.

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Marcop
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Message 3 of 16
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Re: Tivo box not recording suggestions

There seems to be an issue with TiVo suggestions not recording for a few Virgin customers, including me! My suggestions stopped mid July shortly after I upgraded to a V6 box. I'd recommend reporting it to Virgin technical support. 


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jonathanlouis
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Message 2 of 16
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Re: Tivo box not recording suggestions

im sorry to hear about tivo not being able to recording suggestions why as this happened the box should still be able to recording suggestions unless other members can help you out with this see what other members sugest on here
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Marcop
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Message 3 of 16
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Re: Tivo box not recording suggestions

There seems to be an issue with TiVo suggestions not recording for a few Virgin customers, including me! My suggestions stopped mid July shortly after I upgraded to a V6 box. I'd recommend reporting it to Virgin technical support. 

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ArferSmith
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Message 4 of 16
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Re: Tivo box not recording suggestions

Have a look at this thread in the V6 forums http://community.virginmedia.com/t5/Virgin-TV-V6/V6-suggestions/td-p/3296522 - since the Tivo and V6 box have the same software this could be a common problem.

The penultimate post gives a fault reference which you can quote if contacting VM.

Hope that helps,

Arthur

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Clagmeister
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Message 5 of 16
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Re: Tivo box not recording suggestions

Still no change to this problem. I called it through to the Virgin tech support a few days back who did checks at their end and reset the box. This was all most helpful but I still cannot record suggestions. Any thoughts?

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HairyFacedHuman
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Message 6 of 16
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Re: Tivo box not recording suggestions

The same thing happened in 2013, see the thread...

"Where have my suggestions gone"

http://community.virginmedia.com/t5/Virgin-Media-TiVo-service/Where-have-my-suggestions-gone/m-p/206...

The problem is at Virgin Media's end.

I don't want to have to wait almost 2 years for it to work again.

---------------------------------------------------------------
This life hesitates to be enjoyed
Not the slightest prospect of change
Vicious circle
That I'd thought to have escaped
A lasting state of worry prolongs

Mirthless - by - Mirror Of Deception
(from the 2004 album - Foregone)
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Clagmeister
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Message 7 of 16
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Re: Tivo box not recording suggestions

Another 24 hours gone and Tivo still not recording suggestions - so much for Virgin technical support 😩

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Clagmeister
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Message 8 of 16
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Re: Tivo box not recording suggestions

It's 14 days since my call to virgin to fix this problem. The remote technical fix has made no difference and I still cannot get any suggestions on my Tivo box 😩

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Clagmeister
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Message 9 of 16
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Re: Tivo box not recording suggestions

Well I called Virgin again on Thursday and Technical Support said everything would be OK and suggestions would now start to work. Still nothing. I am starting to feel that I am simply being fobbed off and that it is probably time to look at other media companies 

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Clickman
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Message 10 of 16
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Re: Tivo box not recording suggestions

Suggestions have started appearing this evening. Problem may have been fixed.

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