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Registered: ‎20-06-2015
Message 1 of 7 (374 Views)

Tivo box not recording suggestions

My tivo box stopped recording suggestions over a week ago. I have done all the usual trouble shooting checks but no luck yet. Advice please.

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Message 3 of 7 (634 Views)
Helpful Answer
confirmed by Clagmeister
2 weeks ago

Re: Tivo box not recording suggestions

There seems to be an issue with TiVo suggestions not recording for a few Virgin customers, including me! My suggestions stopped mid July shortly after I upgraded to a V6 box. I'd recommend reporting it to Virgin technical support. 

See where this Helpful Answer was posted


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Well-informed
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Registered: ‎22-06-2012
Message 2 of 7 (360 Views)

Re: Tivo box not recording suggestions

im sorry to hear about tivo not being able to recording suggestions why as this happened the box should still be able to recording suggestions unless other members can help you out with this see what other members sugest on here
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Registered: 3 weeks ago
Message 3 of 7 (635 Views)
Helpful Answer
confirmed by Clagmeister
2 weeks ago

Re: Tivo box not recording suggestions

There seems to be an issue with TiVo suggestions not recording for a few Virgin customers, including me! My suggestions stopped mid July shortly after I upgraded to a V6 box. I'd recommend reporting it to Virgin technical support. 

On our wavelength
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Registered: ‎07-10-2016
Message 4 of 7 (296 Views)

Re: Tivo box not recording suggestions

Have a look at this thread in the V6 forums http://community.virginmedia.com/t5/Virgin-TV-V6/V6-suggestions/td-p/3296522 - since the Tivo and V6 box have the same software this could be a common problem.

The penultimate post gives a fault reference which you can quote if contacting VM.

Hope that helps,

Arthur

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Registered: ‎20-06-2015
Message 5 of 7 (196 Views)

Re: Tivo box not recording suggestions

Still no change to this problem. I called it through to the Virgin tech support a few days back who did checks at their end and reset the box. This was all most helpful but I still cannot record suggestions. Any thoughts?

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Rising star
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Registered: ‎03-05-2013
Message 6 of 7 (190 Views)

Re: Tivo box not recording suggestions

The same thing happened in 2013, see the thread...

"Where have my suggestions gone"

http://community.virginmedia.com/t5/Virgin-Media-TiVo-service/Where-have-my-suggestions-gone/m-p/206...

The problem is at Virgin Media's end.

I don't want to have to wait almost 2 years for it to work again.
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Registered: ‎20-06-2015
Message 7 of 7 (147 Views)

Re: Tivo box not recording suggestions

Another 24 hours gone and Tivo still not recording suggestions - so much for Virgin technical support 😩

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