I have turned my Tivo box on but it won't get past the boot up screen. I know it can take a while, but it is still stuck after a good 15 to 20mins. There are 2 red lights and 2 green lights across the front of the box, which are all static. I have tried switching the box off using the switch on the back, waiting for a while then switching back on, and have tried switching off at the plug and switching back on after a minute or so. Nothing works. Can you offer any advice? Thanks.
Really sorry to hear you're having trouble with your TiVo®.
I've run some diagnostics on your box and I can see an issue with your Downstream Power levels that will need to be adjusted. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to take a look.
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