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nandrews99
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Tivo box makes tv buzz on pause and fast forward

Hi, when we pause or fast forward the tv really buzzes through the speakers - caused by the Tivo box, didn't happen with Sky or with DVD. Is this a known problem or do I need an engineer? Thanks

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Re: Tivo box makes tv buzz on pause and fast forward

Hi there nandrews99,

 

Really sorry to hear about this.

 

It may be worth testing a different HDMI cable leading from TiVo® to TV, to see if this is causing the trouble or popping the cable into a different HDMI port in the television.

 

If the fault is not relating to either of these, we will need to send an engineer to investigate further.

 

Let me know how you get on with this.

 

Nat_J

 


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nandrews99
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Re: Tivo box makes tv buzz on pause and fast forward

Hi, been away for a week then had to find a spare HDMI cable. Same problem so I need an engineer - can you organise this or do I have to?

I now know more, which is when I pause, fast forward or rewind on downloaded/catch up programmes it is fine. It is only on live tv or manually recorded programmes. Also, when I unplugged the HDMI cable the static was incredible, was like a sparkler! Not sure there should be that much.

Let me know re the engineer, thank you.

Neil

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stevef
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Re: Tivo box makes tv buzz on pause and fast forward

I get the same noise but I frequently find if I press play and immediately pause again, picture moves on 0.5 seconds and the noise doesn't occur, so I'd say it's nothing to do with the cable more to do with what was being decoded at the time pause is pressed.

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nandrews99
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Re: Tivo box makes tv buzz on pause and fast forward

Thanks SteveF, yes, it does seem to do that, although sometimes it works the other way for me too so no noise then loads of noise. I'll see what the engineer thinks! Cheers

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Re: Tivo box makes tv buzz on pause and fast forward

Hi nandrews99

 

Apologies again for the inconvenience you're experiencing with your TV service lately.

 

I'd like to arrange for a member of the team to come and take a closer look, if you're available? I've sent you information regarding this in a private message. which you can view by clicking the envelope on the top right of this page.

 

Look forward to hearing from you

Craig


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nandrews99
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Re: Tivo box makes tv buzz on pause and fast forward

Thanks Craig, I have the message. Cheers

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Re: Tivo box makes tv buzz on pause and fast forward

Hello nandrews99,

 

Just to let you know I have responded to your private message Smiley Happy

 

Talk to you soon

Rose
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nandrews99
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Re: Tivo box makes tv buzz on pause and fast forward

Thanks Rose, just replied.

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Re: Tivo box makes tv buzz on pause and fast forward

Thanks and I've just replied to your private message Smiley Happy

 

Kind regards

Rose
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