My Tivo box keeps freezing and rebooting itself, it has been doing this for a while now (approx 7 weeks). I have reset the box on a number of occasions, I have also spoke to customer service. They again reset the box and said all was good from their end.
They did state that I have had the box for 4 years, this got me thinking do the Tivo boxes have a shelf life of about 4 years. Also reading a few of threads on this forum it sounds like the hard drive on my box is on its way out.
Please could someone at VM confirm this is the case or advise on what I should do next?
[MOD EDIT: Subject heading changed to assist community]
Welcome to the Community, I'm really sorry to learn about the problems you're experiencing with your TiVo service at the moment.
I'd really like to take a closer look at this from our end but I've not been able to locate your account unfortunately. So that I can do that would you be able to respond to the private message I've sent with the requested information?
You can view the message by clicking the purple envelope on the top right of this page.
I've started to have exactly the same problem with my TiVo. I have a brand new box and an original one of approx 4 years old. Both of them have started to pixelate and freeze despite no changes to the connection or apparent signal issues and twice now the older box has just suddenly initiated a complete reboot. Personally I suspect Virgin may be guilty of trying to squeeze far too much data down the line and this is what's causing issues, not the age of the boxes or state of the hard drives . If the signal isn't as clean as it once was, the boxes are more likely to display errors or crash completely. I hope that someone can look at this and give an honest response and resolution.
Thanks for contacting me. Apparently, the tech guys are dealing with a problem affecting signal quality in Southampton for everyone. I'm supposed to be receiving a text when it's resolved. No texts yet 😕