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grahamc26
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Tivo box just reset and software update performed and now all data deleted.

Tivo box just reset and software update performed and now all data deleted. At the last page a message came up that a software update had been done. The screen was zoomed in unable to change anything . Later when going to watch something recorded we saw that all our recordings and series links had been deleted. See this on forum that 500gb Tivo boxes affected any fix for this phoned support they cant do anything. Anyone else seeing this ???

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Re: Tivo box just reset and software update performed and now all data deleted.

Hi grahamc26

 

Welcome to the Community, I'm massively sorry to learn about the problems with your TiVo service at the moment. 

 

From checking your account I can see you've spoken with our team who are keeping an eye on the set top box for you, if you notice these issues continue, let us know so we can escalate this right away for you.

 

Sorry again for the inconvenience this has caused, I'd love to hear how you get on

 

Craig


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