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sgilmore134
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Tivo box is glitching during recordings

For the past few weeks when watching a recording in my TiVo box it will become pixelated and jumpy. This happened before and it was due to the connections being loose, we have checked the connections and they are fine but don't know what else it could be
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Re: Tivo box is glitching during recordings

Hi sgilmore134,

A warm welcome to our community Smiley Happy

I'm sorry to hear that you're getting picture disruptions on your recordings.  I'd like to help check this out for you.  

I have taken a look at your box remotely and all looks great signal wise.  If it's just the recordings it may indicate a fault hard drive.  I'd like to check with you, has this happened on any live channels?  Or is this issue specific to recordings?

If you can let me know, I can help further.

Collette Smiley Happy


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sgilmore134
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Re: Tivo box is glitching during recordings

Hi thanks for getting back to me, it doesn't happen during live tv only during recordings and it is happening in every recording.

Thanks

Samantha Gilmore
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Re: Tivo box is glitching during recordings

Thanks for the update Samantha,

In that case I will arrange for an engineer to call round and get this sorted for you.  I will send the details in a private message, look for the envelope icon above.

Cheers Smiley Happy

Collette.


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