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Registered: ‎25-06-2015
Message 1 of 9 (240 Views)

Tivo box has stopped recording suggestions

Still not recording suggestions. I rang again (6th time) on saturday gave them all the info and was told it would be sorted in 24 hrs but no different 48 hours later.I now am so annoyed as this is a different Tivo box so feel it's not the box and I am paying for a service I am not receiving Also on my tv guide for the second week only showing for bbc -1 & 2 rest of bbc saying to be announced. Seriously considering changing suppliers after being with them about 30 yrs
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Registered: ‎11-12-2015
Message 2 of 9 (323 Views)
Helpful Answer
confirmed by brendawest48
a week ago

Re: Tivo box has stopped recording suggestions

I have the same issue. If you find the answer as to why then please post it. 

See where this Helpful Answer was posted


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Registered: ‎11-12-2015
Message 2 of 9 (324 Views)
Helpful Answer
confirmed by brendawest48
a week ago

Re: Tivo box has stopped recording suggestions

I have the same issue. If you find the answer as to why then please post it. 

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Registered: ‎20-06-2015
Message 3 of 9 (183 Views)

Re: Tivo box has stopped recording suggestions

I am having the same problem and have done all the recommended fault finding checks. Let me know if you get a solution.
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Message 4 of 9 (157 Views)

Re: Tivo box has stopped recording suggestions

Hi brendawest48,

 

Thanks for posting!

 

Really sorry to hear you're having trouble with your TiVo®.

 

I've located your account and I can see an issue with your Downstream power levels. I'd like to get another technician to amend the signal issues and further investigate why the Suggestions aren't recording.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Registered: ‎25-06-2015
Message 5 of 9 (143 Views)

Re: Tivo box has stopped recording suggestions

Thanks Josh I have sent you a private reply with the info you need. Still have the same problem so you are my last hope before I leave v.m. Thanks Brenda
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Registered: ‎14-02-2017
Message 6 of 9 (142 Views)

Re: Tivo box has stopped recording suggestions

I was told it was a software problem and there is no fix date. We can't all have signal issues?

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Registered: ‎11-12-2015
Message 7 of 9 (120 Views)

Re: Tivo box has stopped recording suggestions

Can you do anything to help me with the same problem?
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Message 8 of 9 (88 Views)

Re: Tivo box has stopped recording suggestions

Hi Josh, I have had my Tivo Box since they were first offered and found a switch off then back on worked. I don't have my Tivo go to sleep, I have it set to stay on.

At the moment, I am not getting any suggestions. Just before this, I had TV Feed go off. WifiRouter just had flashing light. This happened about 3 times in a week. Then suggestions stopped. :-(

I did the switch off/on and no change. I checked the Suggestions Settings and no change. I cleared the Suggestions and no change plus the existing Suggestions are still there.

I have just checked and no change. The suggestions play. I did note that there is a single thumbs up on the Folder (I don't know what else to do). It's like the Suggestions offered have frozen during July 2017.

HELP!

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Registered: ‎25-06-2015
Message 9 of 9 (84 Views)

Re: Tivo box has stopped recording suggestions

waiting for Josh to inform me when technician can check my downstream power levels and hope this sorts the problem. Seems a lot of people with the same problem