What did the Faults team say when you talked to them?
You'll get an immediate response if you give them a ring on 150 (from 08:00 until midnight, every day), or use the Contact Us link at the bottom of this page to initiate a live chat (from 08:00 until 20:00, Monday to Saturday)
This is primarily a user community forum and while the VM forum team do endeavour to read and, where appropriate, respond to every thread, it can take them a few days to wade through the volume of posts. So for an technical issue, which this seems to be, your best line of inquiry is through the Faults team via the methods above.
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I called 150 and after describing the symptoms' they duly dispatched a replacement 1tb box.
I have now switched over the replacement box, connected up and called the automated activation line. I switched it on and the box is now going through a cycle of (sounds like) the hard drive booting up and down, with all the lights flashingRRG RRRR (R - red G - green).
I called 150 spoke to an operator who said she would resend the Box activation signal, but to wait upto one hour, when I asked about the Lights flashing and the sound of the hard drive, she said that this was normal.
Can anyone else confirm this? She may be right as I sit here, ten minutes later and the lights still flashing, but to me it seems like a drive failure.
LittleMick73 wrote: Hi I love your logo, I think their is sometimes no substitute for a engineers visit because of the problems you are experiencing they have equipment to do that on the spot
Thanks for the logo comment, I agree with you, called 150 back and have booked an engineer for Tuesday, personally I think it is a duff replacement box, but we will see. Have put original but faulty box back in service, and hope it doesn't freeze during the Football coverage!
I'm really sorry to hear about the problems you've been experiencing with your TiVo service recently.
I've been able to locate your account to take a closer look at this from our end for you, things are looking good from our end at the moment so I hope that means the service is working as it should for you?
If not, let us know and I'll do what I can to get this resolved as soon as possible.