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Dewbers
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Tivo box freezing

Hi,

Recently the TiVo would freeze whilst watching our recordings, now tonight it has been doing it every hour or so whilst watching live tv.

Anyone have any thoughts?

Thanks

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Superuser
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Message 2 of 9
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Re: Tivo box freezing

Sounds as if you have signal issues.

What did the Faults team say when you talked to them?

You'll get an immediate response if you give them a ring on 150 (from 08:00 until midnight, every day), or use the Contact Us link at the bottom of this page to initiate a live chat (from 08:00 until 20:00, Monday to Saturday)

This is primarily a user community forum and while the VM forum team do endeavour to read and, where appropriate, respond to every thread, it can take them a few days to wade through the volume of posts. So for an technical issue, which this seems to be, your best line of inquiry is through the Faults team via the methods above.


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Dewbers
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Message 3 of 9
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Re: Tivo box freezing

Hi printerelf,

Appreciate your response.

I was looking at the "system info" last night and the signal strength was showing at 59% so you may be correct in your assumptions.

I will get onto the technical team when I am home later and log it with them directly.

 

Thanks again

Dewbers

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Dewbers
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Message 4 of 9
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Re: Tivo box freezing

Ok, an update to my original post.

I called 150 and after describing the symptoms' they duly dispatched a replacement 1tb box.

I have now switched over the replacement box, connected up and called the automated activation line. I switched it on and the box is now going through a cycle of (sounds like) the hard drive booting up and down, with all the lights flashingRRG RRRR (R - red G - green).

I called 150 spoke to an operator who said she would resend the Box activation signal, but to wait upto one hour, when I asked about the Lights flashing and the sound of the hard drive, she said that this was normal.

Can anyone else confirm this? She may be right as I sit here, ten minutes later and the lights still flashing, but to me it seems like a drive failure.

Appreciate any comments.

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LittleMick73
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Re: Tivo box freezing

Hi I love your logo, I think their is sometimes no substitute for a engineers visit because of the problems you are experiencing they have equipment to do that on the spot
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Dewbers
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Re: Tivo box freezing


LittleMick73 wrote:
Hi I love your logo, I think their is sometimes no substitute for a engineers visit because of the problems you are experiencing they have equipment to do that on the spot

Thanks for the logo comment, I agree with you, called 150 back and have booked an engineer for Tuesday, personally I think it is a duff replacement box, but we will see. Have put original but faulty box back in service, and hope it doesn't freeze during the Football coverage!

 

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Forum Team
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Re: Tivo box freezing

Hey Dewbers

 

I'm really sorry to hear about the problems you've been experiencing with your TiVo service recently.

 

I've been able to locate your account to take a closer look at this from our end for you, things are looking good from our end at the moment so I hope that means the service is working as it should for you? Man Happy

 

If not, let us know and I'll do what I can to get this resolved as soon as possible.

 

Take care

Craig


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Dewbers
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Message 8 of 9
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Re: Tivo box freezing

Hey Craig_D

Thanks for getting in touch.

So far so good with the replacement of the replacement box. Christmas viewing was unaffected!

Best regards

Dewbers

 

 

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Forum Team
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Re: Tivo box freezing

Hey Dewbers

 

That's excellent news! Thanks for taking the time to let me know.

 

You know where to find us should you need any assistance with your services moving forwardMan Happy

Craig


New around here? To find out more about the Community check out our Getting Started guide


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