When I playback recordings on my Tivo box the picture will freeze for up to 20 seconds and then the box crashes. It then takes about 5 minutes to reboot and then the same problem recurs. Any help would be appreciated given how much I am paying for this service each month. Thanks.
I am sorry to hear that you're TiVo® box is not working as it should. I have taken a look and I can see errors on the hard drive of the box. I will arrange for an engineer to call round and get this sorted.
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