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andy_d
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Tivo Recordings Failed - No Signal

In the last few days, some of my Tivo recordings have failed. When I check in Recording Hiccups, the explanation is "No Signal". Do you know what would have caused this? Other recordings have been successful and the box is working fine at present. I have also checked the cable connection at the back of the box and at the wall - they are fine.

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Superuser
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Re: Tivo Recordings Failed - No Signal

There are 2 possibilities. One is an intermittent area fault causing the service to go down. The other is that one of the 3 tuners in the TiVO is faulty.

SU1617jpeg.jpg


Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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Superuser
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Re: Tivo Recordings Failed - No Signal

There are 2 possibilities. One is an intermittent area fault causing the service to go down. The other is that one of the 3 tuners in the TiVO is faulty.

SU1617jpeg.jpg


Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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andy_d
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Re: Tivo Recordings Failed - No Signal

Thanks for that. There are 2 known issues in my area - one affecting some BBC channels on catch up and on demand; the other affecting TV Anywhere. Don't know if either of these could explain my issue.

Is there any way you can tell which tuner a programme was recorded on?

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andy_d
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Re: Tivo Recordings Failed - No Signal

The recordings which failed with "No signal" were on Sky Living, Universal and Sky 1. The Tivo had 2 more attempts at recording the programme on Sky 1, which failed with the same error (the programmes on the other channels were not repeated). When I checked Sky 1 live, there really was was no signal. Turned the Tivo off and on and everything is working okay.

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Forum Team
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Re: Tivo Recordings Failed - No Signal

Hi andy_d,

 

Sorry to hear that your TiVo recordings failed and that you're getting a "No Signal" error on your channels. Apologies as well for the delay in getting back to you on this.

 

I've been able to run testing to your TiVo and as nodrogd advised there is a problem with your TiVo--the tuners are all showing off and the signal levels are not correct--so I will need to arrange an engineer visit for you.

 

I'll send you a private message requesting further details so that I can arrange an appointment for you. Just check the purple envelope at the top right of this page. 

 

Kind regards,

 

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nicochick
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Re: Tivo Recordings Failed - No Signal

I'm having this exact same problem - can you help please? 

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Forum Team
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Re: Tivo Recordings Failed - No Signal

Hello nicochick,

 

Welcome to the community.

 

I have been able to locate your account and I can see a technician has been booked for this so please let me know how you get on or if you need any further help after your visit.

 

Kind regards

Rose
Forum Team


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