I'm really sorry to learn about the problems you're experiencing with your TiVo service.
We don't expect the picture from your TiVo service to not be as good as previous set top boxes so I've located your account to run some tests on the box from our end for you. We're not detecting any errors there though so I hope things have improved?
If not, have you been able to try an alternate HDMI cable? Or to try the TiVo on a different HDMI source on your TV?
Thanks for the response, the V6 boxes are an upgrade so it's a slightly different service. You can find out how much it would be to upgrade by giving our team a call on 150 from any Virgin line or 0345 454 1111.
Alternatively, if there's an issue with your current set top box we'd like to help to resolve it. Firstly by taking a look at the HDMI cable you're using and the source channel on your TV.
Have tried a number of HDMI leads, including the one I am using on my other V+ box. I am simply running to channel HDMI 1 on my TV which seems to make sense.
I am also now getting really SLOW response times when trying to change channel etc. I think I'd just like to go back to the V+ box and give tivo a miss. I originally wanted TIVO for the apps and in particular for Spotify - which you no longer support anyway. I also have AMazon sticks, a smart TV etc etc so I don't really get any value at all from having TIVO - unless you can tell me otherwise.
I do appreciate the attention you are paying to this issue for me.
Thanks for getting back to me so quickly and apologies again for the inconvenience your TV service is causing.
I'd like to arrange for an engineer to come and take a closer look at this, if you're available? I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.
As for the issues with TiVo in general, we have a lot of customers and the majority aren't represented here, as this is a user Community with staff assistance, our customers tend to only come here when they have an issue. In short, I wouldn't read into other posts too much
Hi I find no problems with my tivo, perhaps I'm lucky, but pixalating would indicate a signal problem which with HD will be more critical. But if you have a lack of quality with your images apart from pixalating you maybe should look at your settings on the tivo & tv. & make sure they are set on 1080i other wise you won't receive HD images. Regards Micky