Firstly thanks for taking the time to read this post.
I joined VM in September 2016 and I totally regret it now it just seems to be problem after problem with services & trying to get any help over the telephone is like pulling teeth, CS say one thing and document something totally different. Any way this is my problem:
Over the past 6-8 weeks picture has been a little jumpy (breaking up sometimes) and now over the last weeks I can only watch live TV. I can't get on demand / catch up (error W03) and cant record any other programs while watching live TV (not showing any service outages / issues like this in the area)
Called CS & they couldn't get an engineer out for some time so they are sending me a new Tivo box which sounds reasonable but the problem doesn't appear to be a Box issue as NONE of my boxes are working lol.....(If it was only one I could see the logic but more than 1???)
Should the AGC signal be 0% ????
I have reset & cleared all my boxes (didnt make any difference but lost all my recordings obviously )
tried turning off - unplugging etc ......a million times
what should a normal diagnostic screen on the tivo look like?
For the past 4 days at least I have had the same issue w03 when trying to watch on demand or catchup. I can never get to CS so still to talk to an actual person but the last time this happened with a different error code the issue was resolved within a day but not this time it seems.
Is there anyone that knows what error w03 actually is and whether it is service or equipment?