My Tivo is now becoming painfully slow when navigating around the various menus & selecting options It has not always been like this so I suspect its either down to a bad firmware update or the box starting to give up.
Also whilst watching Dragons Den yesterday evening the Tivo just gave up & left us with a blank screen. The Tivo wouldn't respond to any inputs from the remote control so a power down was needed & this then took a lot longer than is usual to restart.
This is not the first time that its crashed & I'm getting a bit concerned that if the box decides to quit then I am going to lose all the programmes that I have recorded & not yet watched.
I would appreciate a response from a Virgin Tech..
I'm really sorry to learn about the problems you've been experiencing with your TV service lately, I'd love to help get to the bottom of this right away.
I've been able to locate your account and test the set top box from our end, we're not getting all the information back from it at the moment though, would you know if it was turned off at the time of this post? If it was in standby, then it should return the results so could indicate an issue.
Thank you for your reply, Craig isn't in right now but I'd love to step in and help
I've been able to bring myself up to speed here and I've been testing the connection, thank you for assuring us that the box was on but in standby, from this information It looks like there are a few issues that I'd like to help with.
I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.