Has Virgin media gone mental I have to return 2 Tivo Boxes and they finally sent the returns pack a Jiffy bag that might fit 1 remote and 1 power lead in. And then a parcel bag that would most probs get back totally damaged. Where is the cardboard boxes to send 2 Tivo Boxes back. I am not sending both boxes in 1 bag. Why cant you send an engineer who is in the area to pick them up. Or send me the 2 card board boxes that are required to send them back. Please sort this. I have been waiting a month now.