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Steveo67
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Tivo Box is dead

Hi 

My Tivo Box has died.  Been making a horrible noise for a couple of weeks but now it just says starting up and then goes off and does the same.  If you leave it long enough all the LED's come on.  its been power cycled but just wont come on.  

Tivo LED'sTivo LED's

 

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av-115
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Re: Tivo Box is dead

You need to ring Virgin and speak to faults who will arrange for the box to be replaced either via an engineer visit or post.

It will take around a week for Virgin staff to get back to you on here.

--------------------------
TV: XL TV + Sky Sports (V6 & V+ HD)
Broadband: VIVID 200
Phone: Talk Unlimited
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Steveo67
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Re: Tivo Box is dead

Thanks av ... i will ring them when I get chance .. kinda been busy this week.  Its the box in the bedroom so no great rush

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Re: Tivo Box is dead

Hi Steveo67,

Thanks for popping by and I'm sorry to hear the TiVo® isn't working.  Is this still the case today?  If so, let me know and I'll be happy to arrange for an engineer to call round for you.

I look forward to hearing from you.

Collette.


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Steveo67
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Re: Tivo Box is dead

Hi Collette,

Thank you for your reply.  I rang 151 on Tuesday to report this.  Not a good experience !!

The first guy said it would be fixed in 4 hours and would not accept that the box was broken.  I had to demand to speak with someone else, thankfully she was allot more helpful and she has arranged an engineer visit for tomorrow between 12 and 4pm.

So all being well it will be resolved.

Thank you

Steve

 

 

 

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Steveo67
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Re: Tivo Box is dead

Hi Collette

Engineer came round yesterday and replaced the old tivo box in the bedroom for nice shiny new V6 box. Great having 2 V6 as you can watch recorings from 1 on the other #cool

Very happy with your engineer Trevor

Thank you
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Re: Tivo Box is dead

Hi Steveo67,

Thanks for the update and I'm pleased to hear all went well.  

Should you need us again in the future, you know where to find us.

All the best.

Collette.


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