Menu
Reply
  • 7
  • 0
  • 1
SimJG
Tuning in
182 Views
Message 1 of 3
Flag for a moderator

Tivo Box Installation Error 7011

Yesterday I received my free Tivo upgrade box. I went through the process and upon installation I always get error 7011 on the IP configuration part. I rang a couple of times and they re-sent signals but to no avail. An engineer is coming but that is on the 9th March which we can all agree is a little far away. Is there anything that can be attempted from here like boosting the signal maybe and I can then try again. If successful I can then just cancel the appointment. Thankyou.

0 Kudos
Reply
  • 8.94K
  • 387
  • 630
Forum Team
Forum Team
90 Views
Message 2 of 3
Flag for a moderator

Re: Tivo Box Installation Error 7011

Hi SimJG,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your new TiVo®.

 

I've located your account and attempted to fix the issue. I've sent activation signals to the box but it doesn't seem to be responding. Unfortunately, we'll need to wait for the technician to take a look.

 

Let me know how the appointment goes and give me a shout if you need anything else.

 

All the best! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 7
  • 0
  • 1
SimJG
Tuning in
75 Views
Message 3 of 3
Flag for a moderator

Re: Tivo Box Installation Error 7011

The engineer came and it turns out the serial number on the Tivo was different to the serial number Virgin had on my account. 

0 Kudos
Reply