Hi thereCould you please arrange for my Tivo to be replaced please?
Hi there 147725,
Thank you for coming back to us on this, I can see that previously you've been dealing with Collette and have been offered a technicain.
So I'll send you a private message so that we can get things arranged. Please look to the top right of this page where you'll see a purple envelope icon, click on this and you'll see my message.
Many thanks and apologies once again.
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