I'm so sorry to learn about the problems you're experiencing with your TV service at the moment, I've been able to locate your account to take a closer look and run some tests on the box from our end.
We're seeing some minor errors with the the top box from our end. How has this been since you posted? If you're still experiencing the issue then I think an engineers appointment would be a good idea.
I've sent you information about that appointment in a private message, which you can view by clicking the envelope on the top right of this page.
Apologies again for the inconvenience you're experiencing.
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