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Gemma84
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TiVo stuck on stage 1 of upgrading

My TiVo box has been stuck on stage 1 of an upgrade for 2 days! I've tried turning it on and off but it just stays the same. The progress bar is moving but every time it gets to the end it just goes straight back to the beginning. Can anyone help please?
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Re: TiVo stuck on stage 1 of upgrading

Hi Gemma84,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your TiVo®.

 

I've located your account but the TiVo® is showing up as offline. Are you still getting the same issue?

 

Look forward to hearing from you!  Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Gemma84
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Re: TiVo stuck on stage 1 of upgrading

Hi, yes it's still stuck on the update.
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Re: TiVo stuck on stage 1 of upgrading

Hi Gemma84,

 

Thanks for getting back to me!

 

I've sent a signal to your TiVo® to try and resolve the issue.

All I need you to do is reboot the box. Just switch it off at the mains, leave it off for about a minute, then switch it back on.

 

Let me know if it gets past stage 2 after that.  Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Gemma84
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Re: TiVo stuck on stage 1 of upgrading

I've done what you said to do and it's still the same, on stage 1.
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Re: TiVo stuck on stage 1 of upgrading

Hi Gemma84,

 

Thanks for your patience with this.

The TiVo® isn't responding so we'll need to get a technician to look at it.

I've sent you a private message (purple envelope at the top right of your screen) so I can get this arranged.

 

Look forward to hearing from you!  Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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