If this issue has been caused by a software update I will NOT be pleased. These things should be thoroughly checked prior to release , so paying customers don't suffer. If it turns out that it is a software update, how are Virgin going to make me happy again?
Sorry to learn about the problems you're experiencing with your TiVo service at the moment.
I've been able to locate your account and run some tests on the box from our end for you, we're seeing some slight errors which I'd like to keep an eye on. Are you able to reboot the box after reading this message so I can run some more checks?