I'm having an intermittent fault with my TiVo remote, sometimes it works and sometimes doesn't.
I have change the batteries so I know its not an issue there and I have turned the box off and on.
I have also called the tech line and they ran "tests" and told me the remote is fine but I tried to explain to them that its not happening all the time. the buttons on the box work fine so I know its a fault with the remote.
can anyone help, how do I get it replaced or fixed?
Thanks for posting your comment here about the remote. From time to time the peanut, (what we like to call it ), can over time from wear and tear eventually stop. What's important is when this happens just like Dannylau has mentioned, to call in
Thanks for coming back and letting us know how it went Usual practice would be just to ask about the remote to make sure that it is broken and not just dead from a dying battery. This isn't usually a difficult process but I'm chuffed to hear it'll be with you soon
If you do have any questions on the TiVo when it arrives, just let me know and I'll be happy to help.