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biribenda
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TiVo recordings glitchy with pixelated images

For the last few months some of my new recordings have glitchy and pixelated sections usually in the middle of the recorded show. It does not happen with the live TV only with recordings.
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Parrotperson
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Re: TiVo recordings glitchy with pixelated images

It's most probably your hard drive. You'll need toeing in for an engineer. 

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Parrotperson
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Re: TiVo recordings glitchy with pixelated images

It's most probably your hard drive. You'll need toeing in for an engineer. 

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Forum Team
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Re: TiVo recordings glitchy with pixelated images

Hi biribenda,

A warm welcome to our community Smiley Happy

I'm sorry to hear that your recorded programmes are pixelating.  I would like to help get this sorted for you.

I have carried out some checks with the box remotely and all signal levels are fine and the hard drive status is showing ok right now.  As this affecting recordings only I will arrange for an engineer to call round for you.

I will pop the details in a private message.  Look out for the purple envelope icon above.

Collette Smiley Happy


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biribenda
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Re: TiVo recordings glitchy with pixelated images

The box died last Friday. Replaced by Virgin media engineer on Monday. All fine now.

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DJL0484
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Re: TiVo recordings glitchy with pixelated images

Hi,

I'm having this same issue with my TiVo box.

Could you look into the issue.
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Re: TiVo recordings glitchy with pixelated images

Hi biribenda,

Thanks for the update and I'm pleased to hear one of our engineers was able to resolve this for you.

Should you need us again in the future, you know where to find us.

Hope you had a lovely Bank Holiday week end.

Collette Smiley Happy

 


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Re: TiVo recordings glitchy with pixelated images

Hi DJL0484,

A warm welcome to our community Smiley Happy

I'm sorry to hear that you're also getting problems with your recorded programmes.  I have taken a look at your box remotely and signal wise all looks great.  I wasn't able to fully check the hard drive status sadly but this could be an indication of the fault you're experiencing.  

I would like to arrange for an engineer to call round and check this out for you.  I will pop the details in a private message.  Look for the envelope icon above.

Collette Smiley Happy


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megson
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Re: TiVo recordings glitchy with pixelated images

We've been having this problem also. I checked the signal on the box and all 3 look very low, signal 3 down to 48% when i looked.
Are you able to check and confirm if this is the issue?
Thanks
Matt
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DJL0484
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Re: TiVo recordings glitchy with pixelated images

Hi megson,

Virgin replaced my TiVo box however mine was a hard drive issue. Give them a call and they should be able to send a test signal down your line.
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Forum Team (Retired) BenD_H
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Re: TiVo recordings glitchy with pixelated images

Hi Megson, 

 

Thank you for coming in and posting your comment on your TiVo i'm sorry that this is something that is happening in the home. 

 

I would like to mention that I have already been into the account and have notices that the signal levels are working well, however I did see some considerable T3 timeouts on the box. 

 

I would like to ask f you could reboot the device so I may start to see if these timeouts are something that has sprung up or if it's resolved?

 

Many thanks and get back to me when you have done this.

 

Ben


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