My TiVo box keeps freezing on playing back recorded programmes and I miss great chunks of the programme. Could this be connected to the speed of my broadband which doesnt seem to be reaching the speeds we were promised or is it a problem with the box?
Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community.
Apologies to hear about the issues you have been having Checking the account it does look as though the hard drive is on it's way out and we'll need to replace the box.
We'll need to arrange for an engineer to come out and do this. I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Kath_F Forum Team
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