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Kswindlehurst
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TiVo problem

Has anyone had problems with their TiVo box loading all the menu and guide as normal, but no sound or picture on any channel including the shows I have recorded.

This is the third day with this problem ... at first I thought it may have been a network problem until I called customer service and they booked me an engineer to come have a look.. on Tuesday.
5 days without television is ridiculous
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Superuser
Superuser
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Re: TiVo problem

This problem basically means your tv is not giving the TiVo a handshake signal and without that the TiVo assumes it's connected to a recording device, you could try a different hdmi lead or port on the tv

or rebooting the TiVo or powering the tv down and back up






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Forum Team
Forum Team
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Re: TiVo problem

Hey Kswindlehurst

 

Welcome to the Community, I'm so sorry to learn about the problems you're experiencing with your TiVo service at the moment.

 

I'm glad to hear that action has been arranged to get this sorted and I'd love to hear how you get on, if you need any assistance moving forward you know where to find us!

 

Take care

Craig
 


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