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mac2474
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TiVo playback freezing, jumping and blocky

I fear my original 1TB TiVo may be in need of a HD transplant. Recently it has been getting very slow, which is a minor annoyance. The main problem though is when playing back paused live TV or recordings from My Shows, the footage freezes, jumps or becomes very blocky.

Any help or advice? 

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Re: TiVo playback freezing, jumping and blocky

Hi mac2474,

Thanks for coming by Smiley Happy

I'm sorry to hear that your recorded playbacks are pixelated.  I'll be happy to help check this out for you.

I have tried to check your box remotely, it is currently showing 'offline'.  Can you please let me know if the box was turned off or on at the time of this post?

Once confirmed I can check this further.  I look forward to hearing from you.

Collette Smiley Happy


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mac2474
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Re: TiVo playback freezing, jumping and blocky

Hi Collette,

The TiVo was in stand-by mode. I have just woken it up and it reset itself Smiley Surprised never done that before! It's now on.

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Re: TiVo playback freezing, jumping and blocky

Hi mac2474,

Thanks for your quick reply Smiley Happy

I can it's online now which is fab.  I have checked the hard drive status and it is showing some errors which will need to be fixed.  

I will arrange for an engineer to call round for you and will pop all the details in a private message for you.  Look for the purple envelope icon above.

Collette Smiley Happy


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SgtDetritus
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Re: TiVo playback freezing, jumping and blocky

I am having the same problem with my Tivo box. Can you help?
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Re: TiVo playback freezing, jumping and blocky

Hi SgtDetritus,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with this too.

 

I've run a diagnostic on your box and I can see an issue with the signal that feeds your box as well as a few hard drive errors. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange a technician appointment for you.

 

Speak soon! Smiley Very Happy

 

Josh


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Re: TiVo playback freezing, jumping and blocky

Hi Iain,

 

I've booked you in on Friday 30th between 12 - 4pm. I can move it to the morning if you want to, I couldn't tell whether you wanted the morning or the afternoon from the last message!

 

Look forward to hearing from you!  Smiley Very Happy

 

Josh


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SgtDetritus
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Re: TiVo playback freezing, jumping and blocky

Great, 30/9 12-4 is good for me.

Thanks for your help Josh.
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