Can I just confirm whether this message is still appearing in the TV Guide please? If it is could you try a forced connection by going to -
Home - Help & Settings - Settings - Network - Connect to the Virgin Media Service Now
You will then see another screen pop up which will go through different stages, you don't need to keep this on your screen so if you press the TV button at the top right of your Virgin remote it will remove everything off the screen and continue to work in the background which can take up to one hour to complete.
Please let me know how you get on or if you require any further help.
Hi Rose, I tried the forced connection ( many times!) And our tv does not have an option "Connect to Virgin Media Service now" but displays "Connect to TiVo now" And this does not fix the problem What next? Thanks
Is it saying 'Connection in progress please check status' instead? If this has been going for a while then it sounds like it's having problems connecting so I would like to arrange for someone to take a look at this for you.
If you click on the purple envelope at the top right of the screen you will see a message waiting for you with further information.