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TiVo not updating


My virgin TiVo box isn't getting past the update page. It's been on all night & isn't getting past stage one. I've unplugged & switched off a few times but making no difference. Is my box dead? Are there any other master resets in can try? 


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Re: TiVo not updating

Hi Dazryder


Welcome to the Virgin Media Community, I'm so sorry to learn about the problems with your TiVo box at the moment. 


I've not been able to locate your account to test the line unfortunately, so I'm able to do that, could you respond to the private message I've sent with the requested information? You can view the message by clicking the purple envelope on the top right of this page. 


Sorry again for the inconvenience this has caused, we want to get this resolved as soon as possible. 


Talk soon


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