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misscustard
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TiVo not recording properly

Hi, I have gone to watch two recorded programmes and both times when I try to forward through the adverts, it skips back to the beginning and then says show was only partially recorded despite it showing fully recorded before.
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Message 2 of 12
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Re: TiVo not recording properly

Hi misscustard

 

Welcome to the Community, I'm sorry to learn about the trouble you're experiencing with your TV service at the moment.

 

I've been able to locate your account to take a closer look at this from our end for you. We're not detecting any issues at the moment.

 

Are you noticing this issue occur when recording a particular channel? Or program?

 

Look forward to hearing from you

Craig


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misscustard
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Re: TiVo not recording properly

Hi Craig,

The two programmes that I can remember are Cold Case which I think is on Watch and Rovers on Sky 1.

Thanks

Claire

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Re: TiVo not recording properly

Thanks for getting back to me so quickly misscustard

 

Are you experiencing this with all recorded content at the moment? Or if you put the recording on to the part just before you started fast forwarding and you don;t fast forward, does the program still end? I.e. Does the fast forwarding stop the program or has it only partially recorded?

 

Sorry for all the questions! We'll get to the bottom of this ASAP.

 

Talk soon

Craig


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misscustard
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Re: TiVo not recording properly

No, not with everything. It's happened a few times when it gets to the first ad break and I try and forward - it goes back to beginning of the programme and shows as partially recorded! Hope this makes sense!

Thanks

Claire
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Forum Team (Retired) BenD_H
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Re: TiVo not recording properly

Hi Misscustard,

 

Thank you for coming back and replying, I hope that you've been well. I'm sorry to read that this is something that is ongoing here and would like to help. I've had a little look into the TV services and found that the TiVo has been experiencing some amount of T3 timeouts. I would like to ask if you can reboot the box and try retesting again?

 

Take care.

 

Ben


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misscustard
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Re: TiVo not recording properly

Hi Ben,

Thanks for the response, I've just rebooted the TiVo box.

Thanks

Claire
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Nightsun1
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Message 8 of 12
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Re: TiVo not recording properly

I have experienced the same issue with when fast forwarding that it returns to the start of the program. TiVo is also sooooo slowwwww when searching for content...

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Forum Team (Retired) BenD_H
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Re: TiVo not recording properly

Hi Claire Smiley Happy

 

Thank you for rebooting Smiley Happy

 

The box after the reboot seems to be looking a little healthier, can you tell me if this is still happening?

 

Take care and all the best Smiley Happy

 

Ben


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Forum Team (Retired) BenD_H
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Message 10 of 12
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Re: TiVo not recording properly

Hi Nightsun1,

 

Thank you for coming in and posting about the TiVo not recording properly, I'm sorry that this has been happening to you.

 

I have been able to run some tests and I can see that the box is behaving well with no signs of errors on the hard drive. I did notice the EPG data is a bit our of date and would need bringing up to speed. 

 

Can you try this for me and see how it goes?:-

 

  1. Press Home on your TiVo remote
  2. Select Help & Settings.
  3. Choose Settings.
  4. Select Network.
  5. Choose Connect to the Virgin Media Service now

 

Take care and all the best.

 

Ben


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