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boomish
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TiVo making hard drive clicking noise

Our TiVo is increasingly making random hard drive clicking noise, performance is OK so far but I am concerned it may well fail any day, and the closer we get to Christmas might not be an ideal time to get it fixed. Is there any diagnostic on the box? If we do have to get it replaced any idea if we can get the new box?

Thanks again for a brilliant service.

Alan

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jonathanlouis
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Re: TiVo making hard drive clicking noise

The forum team can check this out for you because they can they will sort this out for you if it's got issues and engineer will fix it many thanks jonni forum member /helper


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boomish
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Re: TiVo making hard drive clicking noise

I hope so , it's freaking out today with lots of loud clicks .

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Superuser
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Re: TiVo making hard drive clicking noise

What did the Faults team say when you talked to them?

You'll get an immediate response if you give them a ring on 150 (from 08:00 until midnight, every day), or use the Contact Us link at the bottom of this page to initiate a live chat (from 08:00 until 20:00, Monday to Saturday)

This is primarily a user community forum and while the VM forum team do endeavour to read and, where appropriate, respond to every thread, it can take them a few days to wade through the volume of posts. So for an technical issue, which this seems to be, your best line of inquiry is through the Faults team via the methods above.

If it's terminal, then you'll receive a replacement TiVo, unless you're planning on calling in to upgrade.


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boomish
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Re: TiVo making hard drive clicking noise

Spoke to faults they did a few reboots and it stopped, seems it wasn't rebooting when it should so hadn't done so for some while.

All sorted !! 

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