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binterz
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TiVo keeps rebooting

My TiVo box keeps restarting. It first happened last Sunday (30/11) and seems to occur most often during playback of recordings, or when resuming a paused live program. Service status check on tv returns no detectable faults. Please advise further troubleshooting steps

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Parrotperson
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Re: TiVo keeps rebooting

Sounds like you have a dying box. Best phone in for an engineer. 

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Forum Team
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Re: TiVo keeps rebooting

Hi binterz,

 

Thanks for coming by Smiley Happy

 

I'm sorry to hear that your TiVo® box is rebooting itself frequently.  I will be happy to help check this out for you.  

 

I have carried out some checks on the box remotely and whilst the signal and power levels are fine I can see an issue in the Hard Drive status which maybe the cause.  I will need to arrange for an engineer to call out and fix this for you, I will send you a private message with further details of the next steps.

 

(Look for the envelope icon above)


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binterz
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Re: TiVo keeps rebooting

OK, thanks. I replied to your PM.

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binterz
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Re: TiVo keeps rebooting

New box as suspected. Installed. How long until tv guide listings completely download, so I can set up my series links again?. Been on for 30 mins now, and only got as far as Saturday

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sjp123
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Re: TiVo keeps rebooting

it can take a couple of downloads to get your full epg.

you can force things through by going into settings > settings > network > connect

give each attempt a good while to process all the data, at least an hour after the status claims it's finished as there's a bit of background still going on.

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