Thank you very much for messaging the Community, welcome to the Forums.
I'm very sorry that you've not had a reply back, this is the first time we're seeing this here and would like to know if your method of contact initially was over the phone?
Whenever the Netflix has an error such as this it's never fun. I would like to ask if since the message was sent to us a few days ago, has the problem continued? I've been into the TiVo and she's responding well to my initial tests, all of the signals are working correctly and it's not showing any errors.