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Gavnclaire
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Message 1 of 6
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TiVo is WAY TOO SLOW

My TiVo box is ridiculously slow, keep having to reset it, this is not fit for purpose in my opinion!
5-6 seconds for most responses of button presses, it's driving me insane!!!
Please Virgin can you SORT IT OUT (especially when I sell your services through my work)!
Superfast Broadband at the cost of sub standard TV service
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mooresr
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Message 2 of 6
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Re: TiVo is WAY TOO SLOW

Totally agree!

The worse part about it is when you press the wrong button on the remote, and having to wait 2 minutes for it to do its thing, and then another 30secs to go back to where you were....

 

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Message 3 of 6
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Re: TiVo is WAY TOO SLOW

Hello Gavnclaire,

 

Thanks for posting in the community and I'm sorry to learn you're experiencing problems with your TiVo® box.

 

I would like to look into this further but I'm unable to locate your account so I'm just going to pop you a private message which you will find if you click on the purple envelope at the top right of the screen.

 

Speak to you soon

Rose
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Gavnclaire
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Message 4 of 6
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Re: TiVo is WAY TOO SLOW

I think I just need my box upgrading to the new one as none of these things have made any difference, it's stopped recording things, it makes a LOUD buzzing noise when fast forwarding and pausing, it lags terribly, takes sometimes minutes to load things - I feel, considering in my work I sell your services, I could do with an exemplary level of customer service!
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Gavnclaire
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Message 5 of 6
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Re: TiVo is WAY TOO SLOW

Do you work for Virgin?
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Re: TiVo is WAY TOO SLOW

Hello Gavnclaire,

 

Yes I am a member of the social media team here at Virgin Smiley Happy

 

If you wish to upgrade your box to a V6 then you would need to speak to our customer service department, you can contact them on 150 free from a Virgin Media landline or 0345 454 1111 from any other phone.

 

Otherwise if you would like a fault engineer then they would only be able to swap your box with another TiVo®.

 

If you would like me to see whether this is required then please respond to the private message that I sent you previously.

 

Kind regards

 

Rose
Forum Team


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