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woodman54
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TiVo freezing and pixellating

hi, my TiVo box on recorded and live TVs is pausing / freezing, and  with some pixelation.

It is happening with greater frequency. Is hard drive on way out?

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Message 2 of 16
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Re: TiVo freezing and pixellating

Hi woodman54,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your TiVo.

 

I've taken a look at your account and I can see you already have a technician booked in for this. That's great!

 

Let me know how the appointment goes and if you need anything else, give me a shout!

 

All the best  Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Message 2 of 16
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Re: TiVo freezing and pixellating

Hi woodman54,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your TiVo.

 

I've taken a look at your account and I can see you already have a technician booked in for this. That's great!

 

Let me know how the appointment goes and if you need anything else, give me a shout!

 

All the best  Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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woodman54
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Re: TiVo freezing and pixellating

Hi Josh, many thanks for your reply, appreciated. Fingers crossed for Monday visit. It is now skipping up to 5 minutes at a time. Regards, Greg

 

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Re: TiVo freezing and pixellating

Hi Greg,

 

Sorry to hear that. Hopefully it won't get any worse before the tech gets there!

 

Make sure you watch any recordings you haven't seen yet on the TiVo® (where possible) just in case he needs to replace the box.

 

All the best  Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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woodman54
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Re: TiVo freezing and pixellating

Hi Josh,

thanks for your reply. The engineer came and we decided that it would be best to replace the TiVo box. 

Regards, Greg

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Re: TiVo freezing and pixellating

Hi Greg,

 

That's great!

 

Let me know if you get any more problems and I'll check it out.

All the best!  Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Warmboldk
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Re: TiVo freezing and pixellating

Hi,

 

Mine is doing the same; on recordings and rewinds. Inconviently just a good part; seems to know how to maximise the frustration.

Happily throw it in the bin; which is unfortunate as I've been a customer for 16 years (Also used to work at NTL) so know how good the service is usually. The telephone helpline isn't that uesful though; keeps telling me there isn't a problem

 

Help!!!

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Re: TiVo freezing and pixellating

Hi Warmboldk,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your TiVo®.

 

I've checked out your box and I've picked up a few possible issues with the hard drive that are likely contributing to the recording issues.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to take a look for you.

 

Speak soon Smiley Very Happy

 

Josh


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985kcjones
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Message 9 of 16
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Re: TiVo freezing and pixellating

Hi, My TiVo recordings are increasingly freezing when playing. I have seen some posts that you have helped with. Can you help

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Re: TiVo freezing and pixellating

Hi 985kcjones,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your recordings too.

 

It looks like you've got an issue with your input signal. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to adjust this for you.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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