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OutiC
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TiVo fault following a power cut

Hi, On Sunday we had a brief power cut, after which our TiVo box has shown wide blue lines on the screen and crackling/ other sound issues. I have now called Virgin Media three times and finally have an engineer booked for next Tuesday. On the first two calls I was told the problem will be investigated. Yesterday I was told it could be fixed remotely within 24 hours, which didn't happen and I had to call again today. It seems that I was just being constantly fobbed off. Every time I have called I've had to explain the situation from the beginning. In the meantime we have atrocious reception and can't watch the recordings either.

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Forum Team (Retired) BenD_H
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Re: TiVo fault following a power cut

Hi OutiC,

 

Thank you for coming in and posting your comment Smiley Happy

 

I would like to help here and I've been able to test the TiVo and found that everything is looking well but if the screen is still showing lines it would need some help. 

 

Has the engineer been able to attend to the house to help at all?

 

Please let me know and stay in touch.

 

Ben


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OutiC
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Re: TiVo fault following a power cut

Hi, Thanks for getting back to me. The TiVo is still crackling and is intermittently flashing blue colour, so nothing's changed there. We have the engineer booked for Tuesday so let's hope he can sort something out.

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Forum Team (Retired) BenD_H
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Re: TiVo fault following a power cut

Hi OutiC

 

Thanks for the reply Smiley Happy I'm really chuffed that you've got an engineer out for this Tuesday, what time are they coming as I'd like to help stay on top of this for you. 

 

Keep in touch.

 

Ben


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OutiC
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Re: TiVo fault following a power cut

Hi, I was given the visit appointment last Tuesday, they said they'll be here between 9 am and 12 noon.

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Forum Team (Retired) BenD_H
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Re: TiVo fault following a power cut

Hi OutiC,

 

Thank you for the reply, 

 

I would gather that the engineer has been now and I'd love to know how it all went? 

 

Keep in touch and all the best Smiley Happy

 

Ben


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Re: TiVo fault following a power cut

Hi, Yes, he was able to locate the fault straight away. It was due to a faulty HDMI connection, and luckily the digibox itself was OK.

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Forum Team (Retired) BenD_H
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Re: TiVo fault following a power cut

Hey OutiC Smiley Happy

 

That's really good news to hear about the engineer and that he was able to sort it, when these happen it's always when you really need it!

 

If you have any future questions at all please get in touch Smiley Happy

 

Ben

 

 


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