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Message 15 of 27
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TiVo error C501

We're aware that some customers ‎may be seeing this error message when accessing content on their TiVo® boxes.

We are working on this and hope normal service will be restored shortly.

If you are affected, apologies for the inconvenience.

 

 


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1957Kaz
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Message 1 of 27
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C501 error

Cannot access any of my recordings on TiVo keep getting error message C501. Tried resetting but that didn't work.  What do I do know?  Been waiting for tech support to pick up now for 12 minutes. Virgin really do have bad customer support

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coypu13
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Message 2 of 27
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Re: C501 error

C501 is usually a network error not spe
cific to your box. If you check your service status (tv) it should give you a fix time, just done mine and it's 1am!! Yes their c/s really sux.
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sgt
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Message 3 of 27
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Re: C501 error

second time with same fault  in last four days

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cmhbyandco
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Message 4 of 27
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C501 error code

Hi all, this evening an error code C501 has appeared on out tivo box. How do we get rid of it please? Unable to watch any recorded programmes.

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coypu13
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Message 5 of 27
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Re: C501 error

Same here perhaps we should all demand a refund, if we could get through to speak to them!
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Jude2
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Message 6 of 27
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Re: C501 error

Just checked service status mine says it will be estimated to be fixed by 13.00 on 23rd. Hopefully?

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1957Kaz
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Message 7 of 27
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Re: C501 error

Thanks for the replies.  It took four hours to reboot but currently seems to be working.  TiVo is a really disappointing product.  Then length of time it took for tech support to answer the phone just proves there are lots of people out there with problems with their Virgin media.

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Dazzap88
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Message 8 of 27
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C501 error message

I keep gettin a this message C501 then got a message come up from a month ago saying nothing else wilk get recorded as it has not been conected to virgin for over 30days followed the step bu step took about an hr to do got to 100% but still not letting me watch on demand!! Have also tried swiching box on and off from mains. Please help
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sgt
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Message 9 of 27
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Re: C501 error

Said fixed this morning lasted three hours a hen same bloody problem.

Pathetic refund required