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Catt33
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TiVo box

When I try to watch some programmes in my shows on the TV box I press play and it reads delete now or keep recording.I press keep recording but it won't allow me to watch it.If I delete then reinstate it still won't let me watch it.I have lost several recordings through this

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Re: TiVo box

Hi Catt33

 

Welcome to the Community, I'm really sorry to learn about the problems you're experiencing with your TV service recently. 

 

I've located your account to run some tests on the set top box from our end, we're detecting some errors and I'd like to arrange for an engineer to come and take a closer look, if you're still experiencing any errors. 

 

I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page. 

 

We're looking forward to hearing from you

Craig


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